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Refunds

Refunds

In order to claim LBC Remittance Funds, you have to present a valid ID proof to LBC.  Make sure that the name written on ID proof should be same as that used on the Online Return forms. 


The lists of Government ID’s accepted by LBC are as follow:

Passport Foreign Passport
(written in English)
Driver’s License Overseas Filipino Worker ID(OPFWID)
Professional Regulatory Commission (PRC) ID OWWA ID
GSIS e-Card Immigration Card
SSS ID Integrated Bar of the Philippines ID 
  (IBP) for lawyers
Unified Multipurpose ID (UMID) Senior Citizen Card
   

 

Return Reason Reimbursement Option
  • Damaged
  • Defective
  • Wrong item delivered
  • Missing Items/parts
  • Does not fit
  • Signs of usage
  • Product expired
  • Voucher
  • Refund
  • Replacement
  • Items from overseas
Refund
Reversal
Voucher(applicable for COD transaction only)
  • Product not as per what has been shown
  • Item is not authentic
  • Voucher
  •  Refund

 

It is a unique code which can be used as cash to make a one-time purchase at STORETER. It has a validity period of 1 year.

Yes, you will get the refund if the payment is made via using a voucher. You will get the exact amount what you have made at the time of purchase.



Refund Policy

In case of E-Wallet purchases, reimbursement is done with 48 hours, but it may take longer time in some cases. Reimbursement is done only after the quality verification of the product sent by you gets completed. 


Refund lead time depends on the payment method.

 

Pyment Method Refund Option Refund Lead Time
Credit/Debit Card/ Installment Credit Card Reversal 5-15 banking days
  Debit Card Reversal 5-45 banking days
  Installment option reversal Depends on the issuing bank 
PayPal PayPal linked to credit card 5-15 banking days
  PayPal linked to debit card 5-45 banking days
  PayPal Balance 1-3 business days
COD Bank Transfer 1-2 Banking Days
  LBC Remittance 1-2 Banking Days
  Store Credit 1-2 Banking Days
STORETER Store Credit Store Credit 1-2 Business Days
E-Wallet E-Wallet Reversal Within 48 hours

 

Once the quality evaluation is completed you will receive your replacement product within 1-7 days in case of Metro Manila. If it’s outside Metro Manila, than, you may receive it within 5-12 working days.


Your LBC Remittance number is sent to the registered e-mail address. SMS will also be sent to you at your registered mobile number. 


In order to claim your refund, you have to present your valid ID proof along with your LBC remittance number at the LBC branch. You can use LBC branch locator to locate the nearest LBC branch.



Refund time depends on the payment option used by the customer. Kindly refer the following expected time frame for a refund as per the payment method:

 

Payment Method Refund Option Refund Lead Time
Credit/Debit Card/ Installment Credit Card Reversal 5-15 banking days
  Debit Card Reversal 5-45 banking days
  Installment option reversal Depends on the issuing bank 
PayPal PayPal linked to credit card 5-15 banking days
  PayPal linked to debit card 5-45 banking days
  PayPal Balance 1-3 business days
COD Bank Transfer 1-2 Banking Days
  LBC Remittance 1-2 Banking Days
  Store Credit 1-2 Banking Days
STORETER Store Credit Store Credit 1-2 Business Days
E-Wallet E-Wallet Reversal Within 24 hours

 

Refunds

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